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Shipping Policy Due to increases in state permit costs, we now only ship wine in-state to Oregon addresses. Age Verification Disclaimer Please note that all orders must be placed by persons over the age of 21 years. Verification of age will be required upon receipt of your wine. Any person unable to provide age verification will forfeit their right to receive the shipment until identification is produced and the order may either be held in storage at a local depot of the shipping company until appropriate identification is produced or shipped back to our winery. All associated costs will be the responsibility of and be charged to the customer. No wine will be delivered to visibly intoxicated persons. Privacy and Security We collect customer information solely for the purpose of improving your shopping experience. We understand the need to keep your information secure, and will never sell either your name or personal information to anyone, ever. Any information you share with us goes no further. Protecting your order information is a priority. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the possibility of decoding that information by anyone other than us. Both Netscape Navigator and Microsoft Internet Explorer web browsers support SSL. If you cannot access the secure server for any reason, please place your order by phone by calling 1-541-273-6971. Returns and Exchanges Your satisfaction with our product is guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 90 days for a refund or an exchange for another product. If you need to return something, please do the following: Complete the form included with your shipment and return it along with the item(s) being returned. Indicate whether you want a refund, a replacement, or an exchange. If you are exchanging, let us know what item you would like in exchange within the space provided. Please pack and seal the item(s) securely. Use the return address label provided to return merchandise. Packages must be returned prepaid; we cannot accept COD deliveries. We will refund shipping charges only if we have sent the wrong item or the item is defective. If replaced, we will also pay shipping costs for items sent in exchange. Credit card refunds - All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. |
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